Refund policy


Each piece is handmade with a grumpy attitude along with some quirky and unique flaws. We do not accept returns or exchanges unless the item was damaged upon arrival. In the unfortunate event that an item is blemished during transport, please reach out to us at with details of the product and we will work out the best solution for you! If the package is lost during transportation or if piece arrived damaged, we will issue a 100% refund (or the full amount we can get from the insurance company). 

Please kindly note all purchases are final, and please read our Pottery Care Instruction to make sure your grumpy mug can last for as long as possible. :)

For sizing issues with clothing, we do NOT offer free exchanges, so please look at the sizing chart carefully prior to purchasing!

Thank you! <3