Each piece is handmade with a grumpy attitude along with some quirky and unique flaws. We do not accept returns or exchanges unless the item was damaged upon arrival. In the unfortunate event that an item is blemished during transport, please reach out to us at email@example.com with details of the product and we will work out the best solution for you! If the piece arrived shattered, we will issue a 100% refund and if the piece arrived chipped, we will issue a 50% refund (or the full amount we can get from the insurance company for both situations).
Please kindly note all purchases are final, and please read our Pottery Care Instruction to make sure your grumpy mug can last for as long as possible. :)
For sizing issues with clothing, we do NOT offer free exchanges, so please look at the sizing chart carefully prior to purchasing!
Thank you! <3